Privacy policy
This policy explains what personal information DetailSplash collects, why we collect it, and what we do with it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Who we are
DetailSplash is a mobile car detailing service operating across Melbourne, Victoria. In this policy, "we", "us" and "our" mean DetailSplash.
What we collect
When you book or enquire, we may collect:
- your name, phone number and email address
- your suburb or address, so we know where to bring the van
- details about your vehicle and the service you want
- anything else you tell us in the form, by text or by email, including photos of your car
- records of our correspondence with you
We do not collect sensitive information such as health, financial account or government identifier details through this website. We do not take payment through this website.
How we collect it
Usually directly from you, when you fill in the booking form on this site, call us, text us a photo, or send us an email. We may also receive your details if someone refers you to us, or through a review platform you have chosen to post on.
Why we use it
- to reply to your enquiry and give you a price
- to book, schedule and carry out the detail
- to invoice you and keep the records we are required to keep
- to arrange repeat cleans if you join the Monthly Club
- to improve how the website and our service work
We do not sell your personal information, and we do not use it for marketing unless you have asked us to.
Who we share it with
We share personal information only where we need to, and only with parties who provide services to us. That includes the company that hosts this website and receives the booking form submissions, and our email provider. We may also disclose information where the law requires it.
Some of these providers store data outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
Cookies
This site does not set advertising or tracking cookies, and it does not run analytics. The only third parties your browser contacts are the services that deliver the fonts and images the page is built from.
How we store and protect it
We take reasonable steps to protect personal information from loss, misuse and unauthorised access, including limiting who can access it and using reputable providers with their own security controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We keep personal information for as long as we need it for the purposes above, or for as long as the law requires us to. When we no longer need it, we take reasonable steps to destroy or de-identify it.
Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong or out of date. Email us at detailsplash@outlook.com and we will respond within a reasonable period. We may need to verify your identity first. If we refuse a request, we will tell you why in writing.
Making a complaint
If you think we have mishandled your personal information, please contact us first at detailsplash@outlook.com so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The current version is always the one on this page, and the date at the top tells you when it last changed.
Contact us
DetailSplash
Email detailsplash@outlook.com
Phone 0401 600 471